This guide explains how to change your password and e-mail address in your account settings, as well as additional security measures. It also describes what to do if you forget your password or lose access to your e-mail.
- December 27, 2024 at 11:16 AM
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If you forgot your password and lost access to e-mail
If you forgot your password and no longer have access to the e-mail linked to your account, automatic recovery is not possible.
In this case, you need to contact support:
Account recovery procedure
After contacting support, we may request:
- answers to your 2 security questions;
- your PIN code;
- identity confirmation via your specified social networks.
Please note
Account recovery is possible only if these security details were previously filled in your profile.