Refunds and internal balance

Internal balance

The internal balance is intended solely for use within the hand-made.world platform and is not a bank or payment account.

Unused funds remaining on the internal balance may be withdrawn by the user upon request.

Refunds are issued to the original payment method used for the top-up, unless otherwise required by the applicable payment provider.

Non-refundable services

Funds spent from the internal balance on hand-made.world digital services are non-refundable once the service has been fully or partially delivered.

Non-refundable services include, but are not limited to:

• PRO subscriptions;
• advertising placements;
• fixer spot purchases;
• additional storage space;
• other digital features and services of the platform.

Exceptions and technical issues

Refunds may be issued in the following cases:

• a technical error on the side of hand-made.world;
• duplicate charges;
• a payment provider failure where the service was not delivered.

All refund requests are reviewed individually after verification.

Partially delivered services

If a service has been partially delivered (for example, a subscription used for a certain period), no refund is provided for the used portion.

In certain cases, hand-made.world may, at its discretion, compensate the unused portion by crediting the internal balance.

Refund requests

To request a refund, the user must contact support via the feedback form and provide:

• payment date and amount;
• payment method;
• transaction identifier (if available);
• a brief explanation of the request.

Refund processing times depend on the payment provider and are outside the direct control of hand-made.world.